Pillars of a Sound Technology Strategy
The Fundamentals & Foundations
Here we breakdown the fundamental pillars that make up a sound, well rounded technology strategy.
This list of soundbites is intentionally high level, very simple and focused on what matters most in effective strategy
1. Business Alignment
- Technology must enable core business objectives, not exist in isolation.
- Clear connection between tech initiatives and value creation, whether through growth, efficiency, innovation, or compliance.
2. Customer & User Centricity
- Focus on improving customer experience, internal user experience, and engagement.
- Involves journey mapping, UX design, accessibility, and continuous feedback
3. Architecture & Platform Strategy
- A clear view of the enterprise architecture: modular, scalable, and service-oriented.
- Decisions around cloud vs. on-prem, APIs, integration, data platforms, and interoperability.
4. Data & Intelligence
- Foundation of trusted, accessible, and governed data.
- Enabling data-driven decisions, AI adoption, analytics maturity, and privacy-by-design principles.
5. Security & Risk Management
- Cybersecurity and information security embedded from the start.
- Resilience, disaster recovery, identity & access management, regulatory compliance.
6. Technology Governance
- Structures and frameworks for prioritisation, decision-making, accountability, and lifecycle management.
- Clear KPIs, benefit realisation, and ROI tracking.
7. Innovation & Agility
- Capacity to experiment, scale MVPs, and stay ahead of technological change.
- Enabling adaptive delivery models (e.g., DevOps, agile, iterative design).
8. Talent & Capability
- Skills, culture, and leadership to sustain technology initiatives.
- Upskilling, change enablement, partner ecosystems, and cross-functional collaboration.
9. Sustainability & Ethics
- Responsible technology that supports ESG goals.
- Ethical use of data and AI, energy-efficient computing, and inclusive design.
Distractions are everywhere, complexity shouldn’t be underestimated and change can be hard.
Cover the above bases and the approach to building your future state business will be fundamentally sound.
Final Thought
What This Means for Your Business
Whether you’re just beginning to look at your future strategy or evaluating your current progress, the key is intentionality – design your technology strategy to serve the business outcomes it exists to support and deliver measurable value.
Winning with technology should be about making things better, smarter and faster for your people, customers and business. A sound technology strategy should be anchored in these fundamentals.
Want to learn how we can help design your digital strategy for measurable enterprise value?
Contact our team at hello@trippl.co to start the conversation.
